Refunds and Returns at DakBox — In Plain Words

This is a short, plain version of our Returns & Refund Policy. If anything here and the policy differ, the policy wins.

Japan orders (Dak Proxy)

Items are bought in Japan just for you, so change-of-mind returns are not possible after we buy. You are protected when:

• The parcel is lost or damaged in delivery — full refund of the order once the case is confirmed.
• The Japanese shop cancels, or the item is sold out — you get your money back.
• The shop sends the wrong item — DakBox works with the shop to fix it, or refunds you.

Report a problem within 7 days of delivery with photos of the item and the packaging. We compare them with the photos we took at the DakBox Japan office before shipping.

Dak Shop (ready stock)

You can ask for a return if the item is the wrong item, not as described, or missing parts or accessories. Choose a reason on your order and add up to 5 photos. If the seller does not accept, DakBox reviews your photos and decides. If the return is approved, DakBox collects the item and sends your refund.

Not covered

• Items held or confiscated by Bangladesh customs.
• Damage after delivery, or normal wear on used items that matches the description.
• A Dak Auction win you no longer want — auction wins are binding.
• Requests made more than 7 days after delivery.

How you get the money

Refunds are sent by bKash or bank transfer, usually to the account you paid from. We confirm by email or WhatsApp when it's sent.

If you disagree

Reply with your order number and why. A different team member reviews it and replies within 5 business days.